At FauntDep, we are committed to your satisfaction. We understand that sometimes digital products might not be the perfect fit, and we want to ensure a smooth experience for our customers. This policy outlines our refund and return conditions for our digital products.
What can be refunded?
- Unfortunately, due to the downloadable nature of our digital products, all sales are final. This means that once you have downloaded a product, we cannot offer a refund.
Exceptions:
- In exceptional circumstances, such as technical issues with the product that prevent it from functioning as advertised, FauntDep may offer a full or partial refund on a case-by-case basis.
How to request a refund:
- If you believe you qualify for an exceptional circumstance refund, please contact our customer support team within 7 days of your purchase. You can reach us by email at [email protected]
- Please include your order number, the product you wish to return, and a detailed explanation of the issue you are experiencing.
Our team will review your request and respond within 48 business hours.
Additional Information:
- To ensure a smooth experience, please review the product description and system requirements carefully before making a purchase.
- We recommend downloading the product on a computer with a stable internet connection.